Warranty Policy

At LivingStyles, we carefully curate a wide range of furniture and homewares designed for everyday use. All products are covered by a manufacturer’s warranty against defects in materials and workmanship under normal residential use, unless otherwise stated.

This policy outlines the general warranty terms applicable across all product categories.

1. Warranty Periods

Warranty periods vary by product and are clearly stated on each individual product page.
Customers should refer to the relevant product listing for the exact warranty duration applicable to each item.

2. General Warranty Coverage

Our warranty applies to genuine manufacturing defects only. Depending on the product type, covered defects may include:

Structural failure of frames, joints, or supports
Broken or defective internal components (e.g. springs, coils, mechanisms, gas lifts)
Faulty stitching, seams, zippers, or upholstery construction
Defects in electrical components (e.g. lighting wiring or fittings)
Manufacturing faults in finishes, coatings, or surfaces
Warping, cracking, or splitting due to production defects
Defective hardware, fittings, drawer runners, hinges, or installation components
Damage on arrival (transit damage) reported within the required timeframe

3. What Is Not Covered

The warranty does not cover issues arising from misuse, environmental factors, or improper handling, including:

Normal wear and tear, ageing, or gradual deterioration
Changes in personal preference (e.g. comfort, colour, texture, firmness)
Damage caused by misuse, abuse, or incorrect assembly/installation
Damage occurring during customer handling, movement, or transportation of the goods after delivery has been completed
Stains, spills, or soiling (especially for upholstered, rug, and soft furnishings)
Damage resulting from improper care, cleaning, or maintenance, including the use of unsuitable cleaning products or failure to follow care instructions
Use of products outside their intended purpose
Incompatible installation, support, or electrical setup
Environmental exposure such as sunlight, moisture, heat, or salt air
Natural variations in materials such as timber grain, marble veining, fabric texture, or dye lot differences
Insignificant minor variations in product dimensions, colour, grain, or finish
Damage to external packaging or product packaging materials only, where the product itself is not affected

4. Category-Specific Conditions

Furniture

Covers structural and manufacturing defects only:

Includes frames, legs, joints, shelving, drawers, cabinets, bed bases, and internal support structures
Covers functional components such as drawer runners and hinges where applicable
Does not cover comfort preference or natural material movement
Upholstery wear, softening, creasing, or patina over time is considered normal
Minor movement, expansion, or contraction of natural materials is not considered a defect
Cosmetic wear and tear from regular use is not covered

Sofas & Upholstered Seating

Sofas and upholstered seating are covered by a manufacturer’s warranty against defects in materials and workmanship under normal residential use.

Warranty coverage is typically divided into different components. The warranty period for each component may vary by product and is clearly stated on the product page.

Warranty Components (as applicable per product):

Frame / Structural Warranty – covers internal frame, joints, and load-bearing structure
Foam & Cushion Warranty – covers cushions, foam, and filling materials against abnormal collapse or manufacturing defects
Recliner / Motion Mechanism Warranty – covers recliner systems, motors, and moving parts against mechanical failure
Fabric / Leather Upholstery Warranty – covers stitching, seams, and upholstery materials against manufacturing defects

Covered Defects:

Structural frame failure
Excessive sagging or loss of support beyond normal tolerance
Broken or defective springs, webbing, or support systems
Manufacturing defects in cushions, foam, or fillings
Faulty stitching, seams, or upholstery construction
Defective reclining or modular mechanisms (where applicable)

Not Covered:

Normal wear and tear, including gradual softening of cushions or fabric wear
Changes in comfort preference
Fabric pilling, creasing, or natural softening over time
Stains, spills, pet damage, or soiling (may void warranty eligibility)
Damage caused by misuse or improper use
Incorrect assembly or use on unsuitable surfaces
Natural fabric variations and shading differences

Mattresses & Bedding

Mattresses are covered by a manufacturer’s warranty against defects in materials and workmanship under normal residential use.

Covered Defects:

Visible sagging or body impressions exceeding manufacturer tolerance (typically 2–4 cm, measured without weight)
Broken or defective springs or coils
Foam splitting, cracking, or structural breakdown
Faulty stitching, seams, or zipper defects

Not Covered:

Normal wear and tear
Changes in comfort preference
Body impressions within acceptable tolerance
Damage caused by misuse, bending, jumping, or improper handling
Stains, spills, or moisture damage (may void warranty eligibility)
Use of an unsuitable or unsupported bed base

Lighting

Covers electrical faults, wiring defects, and structural failure
Excludes bulb failure, incorrect installation, or incompatible dimmers unless specified
Must be installed according to safety requirements and regulations where applicable

Rugs & Floor Coverings

Covers manufacturing defects such as stitching faults or backing separation
Excludes shedding, flattening, pile wear, and fading from sunlight or cleaning
Minor variations in size, weave, and colour are normal

Kitchenware

Covers manufacturing faults such as cracks, handle defects, or structural failure
Excludes chips, breakage from impact, overheating misuse, or dishwasher damage unless stated
Normal wear and tear from regular use is not covered

Homewares

Covers manufacturing defects such as structural failure, faulty assembly, or material defects:

Includes items such as mirrors, vases, decorative objects, cushions, throws, and similar accessories
Does not cover accidental breakage after delivery
Does not cover fading, ageing, or general wear and tear
Does not cover damage caused by misuse, improper handling, or incorrect installation (including wall mounting)
Natural variations in colour, texture, finish, or materials are not considered defects

Outdoor Furniture

Covers structural and manufacturing defects only
Excludes fading, rust from environmental exposure, mould, and weather-related damage
Must be used and maintained according to care instructions
Outdoor furniture is weather-resistant unless otherwise stated and is not fully weatherproof

Office Furniture & Mechanisms

Covers mechanical components such as gas lifts, wheels, hinges, and adjustment systems
Excludes damage from overloading, misuse, or incorrect assembly
Commercial use may have separate warranty terms where specified

5. Warranty Conditions

To maintain warranty validity, customers must:

Use products for their intended residential purpose
Follow all assembly, installation, and care instructions
Ensure proper support structures (e.g. suitable base, level flooring, correct fittings)
Keep products clean and free from stains or damage where applicable
Retain proof of purchase (invoice or order confirmation)

Failure to comply may result in warranty claims being declined.

6. Warranty Claims Process

If you believe your product has a manufacturing defect:

Contact our customer support team with your order details
Provide clear photos and a description of the issue
Our team will assess the claim in line with manufacturer guidelines
If approved, the product may be repaired, replaced, or otherwise resolved at the manufacturer’s discretion

Additional inspection or information may be required before a final decision is made.

LivingStyles acts as a facilitator of manufacturer warranties, and all warranty outcomes are determined in accordance with the respective manufacturer’s warranty terms and assessment.

7. Important Notes

This warranty covers manufacturing defects only and does not cover change of mind or personal preference
Natural variations in materials are not considered defects
Some products may include separate commercial-use warranty conditions
This policy operates in addition to your rights under the Australian Consumer Law