HOW CAN WE HELP YOU WITH?

HELP DESK

Our online help desk is set up to provide the quickest way for our customers to settle a question with no need to queue on the lines or waiting for email replies. Select from our topic categories below to easily locate the questions that you may need to ask and quickly find the anwsers. You also can contact us if you can’t find your anwasers on our online help desk.

  • products

    PRODUCTS

  • ordering

    ORDERING

  • delivery

    DELEVERY

  • payment

    PAYMENT

  • rewards

    REWARDS & CREDITS

  • return

    RETURN & WARRANTIES

  • newsletter

    EMAILS & NEWSLETTERS

  • privacy & security

    PRIVACY & SECURITY

  • accounts

    ACCOUNTS

Click the subject that relates to your question to reveal the instructions. Contact us if you can’t find any topic associated to your question.

PRODUCTS

Contact us if this instruction still can’t answer your question.

PRODUCTS

Q:How do I know if you carry a certain brand?
A:We kindly ask you to type the brand name in the search bar or to search for your brand directly on the “Brands” tab.
Q:How do I know if you carry a certain brand?
A:We kindly ask you to type the brand name in the search bar or to search for your brand directly on the “Brands” tab.
Q:Why was my product review rejected?
A: We highly value your feedback on any of the products that you bought from us.
However, we follow some guidelines that prevent some reviews from being posted. The following types of reviews will be rejected:

Reviews for faulty or damaged items as this will be handled by our Customer Care Team and does not describe the general nature of the product.
Comments on items that are incorrectly received.
Reviews containing comments that do not describe the product itself but are rather a feedback on transactional issues such as the order or delivery process or how a case was handled by our Customer Care Team.
Comments that are considered offensive to others.
Reviews that mention our competitors.
Comments that are about price, price changes, promotional offers or sale prices.
Q:Do you offer a warranty on your products?
A:Products are typically guaranteed by suppliers with a warranty of at least 12 months, otherwise we provides its own guarantee. Please keep receipt of your purchase for warranty claims.
Q:How can I provide feedback about a product?
A: We look forward to hearing feedback about our products. After the delivery of your purchase you will also receive an email asking you to review the item that you just bought.

Additionally, please feel free to send us feedback by contact us.
Q:The item I want is out of stock. What now?
A:Although we try to have a stock level that will keep up with expected demand, certain item(s) that are highly popular can exceptionally run out of stock. If you would like to be notified once an item is back in stock, please go to the corresponding product page and sign up with your email address. Please note that we are not able to indicate an estimated date for the product to be back in stock.
Q:How can I manage my back in stock notification subscription?
A:If you find an item on our website that is currently out of stock, you can sign up to receive a notification once an item is back in stock. Just enter your email address on the product page of the desired item.
Q:Do you place items on backorder?
A:No, your items will not be placed on backorder if they are currently not available. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by our Customer Care Team to arrange a store credit or refund.
Q:Can I place an item on hold for purchase at a later date?
A: We provide you with the opportunity to create your own wishlist where you can select products for future purchase.

Please note that we cannot guarantee that the items will still be in stock at the time that you decide to purchase them.
Q:Do you have a showroom or retail store where I can view your products?
A: As an online only retailer, we do not have a showroom to display our products.
For safety reasons, we only allow customers in our warehouse to pick up their products.
Q:Do you match prices?
A: Price matching against our competitors is decided on a case by case basis. Simply send us a screenshot of the competitor's advertised price for the identical product. Once we receive this screenshot we can let you know whether a price match can be authorised.

Please be aware of the following guidelines:
The product must be at full price on the competitor’s website
We do not match promotional offers or items on sale or clearance
The product must be in stock and available for purchase on the competitor website
We do not match discount deal online retailers
We do not match shipping costs
We do not match advertising errors
We do not match prices from overseas competitor’s websites
Q:The item I purchased is now on sale. Will you honour this price?
A:Prices on our website are subject to change at any time. We do not offer a price match on items that have gone on sale after your purchase has been made. If your order was made on the same day of a price change, we will offer a store credit for the difference in price.
Q:You cannot provide the item I bought at a sale price? What happens next?
A: In the unlikely event that we cannot fulfil your order for a product on sale or promotion, we will honour the sale price if and when the item comes back into stock.

Please note that if an item is already unavailable before you make the purchase, any sale price will not be honoured.
Q:An item was on sale on your website, it’s now back to full price, can I have the sale price?
A:Unfortunately we cannot honour a sale or promotional price if an offer has finished. If you wish to keep up to date with our current sales and promotions, please sign up to our newsletter.
Q:Do your prices include GST?
A:Yes, all prices include GST.
Q:Are your prices in Australian Dollars (AUD)?
A:All pricing is in Australian dollars.
Q:How to add items to your Shopping Cart
A: Make an order on LivingStyles is easy. Simply following the steps below:

01.Items to be purchased must first be added to Your Shopping Cart. To do this, simply click on the "Add to Cart" button that appears next to the product. If you want to continue browsing the store, just click on "Continue Shopping" button. 02.Continue finding and adding items to your cart until you are ready to make your purchase. 03.Click the "Check Out" button in your shopping cart once you are finished shopping. You can view the items you have placed in your shopping cart at any time by clicking the "View Cart" icon located at the top right of any page. If you are having difficulty adding items to your cart, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser.
Q:Completing the Checkout Process
A: Here are the steps you need to follow to place an order. If you have followed these steps and still need assistance completing an order, please contact our customer service. Go to Checkout Account login Entering Billing Address Enter Shipping Address and choose Shipping Method Select a Payment Method Review & submit order
Q:Change the delivery address on my order
A:You can change the delivery address for your order while it remains unsent, in a few quick steps. To do this, just got to My Account page, if the order still remain "processing" status, it means most likely the item is still not sending out, You can then edit the address for any unsent orders. When your order has reached the "packing" or "dispatched" stage, we are no longer able to change the delivery address. Please note that the address shown on your email tax invoice is your billing address, not your delivery address. You can double-check the delivery address for any order by accessing My Account, then selecting "Order History".
Q:How to view your order status, order history and tax invoices
A:Just click on My Account page. Using My Account, you can view the delivery status of your current orders, as well as any previous orders with us. You can also view tax invoices for each order.
Q:Obtain your Tax Invoices
A:Please note that your Tax Invoice will only be available once the order has been shipped. To download or copy your Tax Invoice, please go to My Account > Order Centre > Tax Invoice.
Q:Cancel or change of the orders
A: You could change or cancel your order at any time before it is sent to our or supplier's warehouse for dispatch. As part of our delivery guarantee, in some cases, if the order is approved promptly and the item is a very popular item, this may be as short a time frame as a few hours. Once your order has been sent to our warehouse for dispatch, we are not able to change or cancel it, so please double check your selection before finalising your order. If you want to change or cancel your order after submitting it, we suggest you to contact us and our customer service will try our best to cope with your request and advises the status of order and returns. Please refer to our Return Policy for further details.
Q:Coupon and Promotional Code
A:A coupon or promotional code discounts the price on either a single item or an entire purchase. The discount may be offered as a percentage or dollar amount. How do I get a coupon or promotional code? Coupons and promotional codes are available through the LivingStyles.com.au newsletters and other promotional offers. How do I use a promotional code? To enter your promotional code, add your item(s) to the cart and check the "Discount Coupon" box located at the bottom of your shopping cart. Enter the promotional code and click the "Checkout" button.
Q:How to use Store Credit?
A:Store credit will be issued as reward points. To check your reward point balance please look on our website at My Account › Rewards Centre › Rewards Statement. You can redeem those points when you next place an order, at check out, in Step 5, "Make Payment". Opt to "Use My Reward Points" and submit the number of points you want to apply then click "Redeem". The new total will reflect the subtracted points.
Q:Free Bonus Gift Terms and Conditions
A: 1. Bonus Gift with Purchase is only available with your online order at the time of purchase. 2. The Bonus Gift is not eligible for exchange or refund. 3. The Bonus Gift is subject to availability; if item is out of stock, we reserve the right to replace it with the similar item. 4. If the main order is cancelled or returned, The Bonus Gift may require to be returned. 5. This offer is not available in conjunction with any other offer/promotion. 6. Purchase requirement needs to be met to qualify for our Bonus Gift. 7. Bonus Gift may be shipped separately with your main purchase. 8. Normal delivery terms apply. 9. Normal returns policy apply.
Q:Shipping and Handling Rates
A: Shipping charges are based on the weight, size and destination of your parcel. postage calculator can be found showing on each product detail page (see demostration below).

Pick Up
Pick up may available for selected items. It is usually From our Lidcombe warehouse, 10/4a Bachell Avenue, Lidcombe, NSW 2141. In other locations that the items are available for pick up, we will clearly show the pick up address from the product detail page. It most cases, Pick up is free of charge.

Shipping Promotions

Free Shipping
Free Shipping is free-of-charge shipping and handling for an individual product within Australia (see Shipment Coverage for any shipment restrictions). If that product is returned by the customer under our change-of-mind terms, the return shipment charge will be paid by the customer at a rate based on the weight, size and destination of the parcel. The customer will be advised about this shipping charge when they inform us of their intent to return the purchased item.

Fixed Shipping
Fixed Shipping is a set/flat dollar amount for shipping and handling charges for an individual product within Australia (see Shipment Coverage for any shipment restrictions). If that product is returned by the customer under our change-of-mind terms, the return shipment charge will be calculated at the same Fixed Shipping charge. The customer will be advised about this shipping charge when they inform us of their intent to return the purchased item.

Shipping Cap
Shipping Cap is a set cost for shipment within Australia (see Shipment Coverage for any shipment restrictions) regardless of quantity and can apply to either:
01.An individual same item.
For example one (1) small Portus bedside lamp-PA1123 in black with a $10 shipping cap will cost a total of $10 in shipping charges. Five (5) small Portus bedside lamps-PA1123 in black with a $10 shipping cap will also cost a total of $10 in shipping charges.
02.A series of similar items.
For example one (1) Portus small bedside lamp-PA1123 in black and two (2) Portus large bedside lamps-PA1123 in silver, each part of a series with a $10 shipping cap, will cost a total of $10 in shipping charges. If that product or group of products is returned by the customer under our change-of-mind terms, the combined return shipment charge will be paid by the customer at a rate based on the weight, size and destination of the parcel or parcels. The customer will be advised about this shipping charge when they inform us of their intent to return the purchased item.
Q:Where do we ship?
A:LivingStyles has a nationwide Australia coverage for most of our products. Please note that at the moment we do not ship outside of Australia
Q:How can I track my package?
A: We will send you an email notification when your package has shipped that will include tracking information. You can also view the status of your order and obtain tracking information in the Orders section of My Account. Once on the Orders page in My Account, click on the order number and you will see tracking information for each item in your order that is marked as 'Shipped.' If you do not know your order number, you can locate it by looking at your order confirmation email.
Q:I'm missing item(s) from my order or wrong item(s) received
A: Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package. Please view your order details to verify which item(s) may have shipped separately by visiting the Orders section in My Account. Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages. If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, or wrong item(s) received please Contact Us and we will organize to make another shipment or swap the item for you.
Q:If I order more than one item, will they arrive in the same box?
A: Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package. Please view your order details to verify which item(s) may be shipping separately by visiting the Orders section in My Account. Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages. If you do not know your order number, you can locate it by looking at your order confirmation email.
Q:How do I track the status of my order?
A: Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases tracking updates could take 24-48 hours to update accurately. Alternatively you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.

Allied Express
Website: http://evolution.alliedexpress.com.au/ , Or Phone 13 13 73

Australia Post
Website: http://auspost.com.au/track/ , Or Phone 13 13 18

Star Track Express
Website: http://www.startrackexpress.com.au/ , Or Phone 13 23 45

Toll
Website: https://online.toll.com.au/trackandtrace/ , Or Phone 1300 865 547

TNT Express
Website: http://www.tnt.com/express/en_au/site/home.html , Or Phone 13 11 50

You can always contact our friendly customer service team from our message system (my account » message center) or at email address service@livingstyles.com.au or reach us on phone number 1300 687 651.
Q:How long will it take for my order to arrive?
A: You can check the Estimated Arrival Date for your items by visiting the Orders section in My Account. Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.
Q:Does furniture take longer to arrive?
A: Yes, furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by Courier or white glove services which need to make an appointment with you for in home delivery. Furniture Delivery time confirmation from carrier Once you receive a shipping notification email, a shipping company representative will call you to schedule a delivery time. Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting the Orders section in My Account. Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.
Q:Can I combine shipping fees for different orders?
A: Unfortunately, we are unable to offer combined shipping for our customers. However, we are working on it and are hoping to offer this option soon.
Q:Redelivery Fee
A: A redelivery fee may occur if the customer is not at home when delivery is attempted. For most furniture deliveries, we or our courier will contact the customer prior to delivery. If the customer confirms a delivery time but is then not at home to accept delivery at the arranged time, we will be charged a redelivery fee and in turn we will have to pass on that charge to the customer. (If the delivery was a "free shipping" delivery, we will pass on the original "redelivery bill" which is usually 75% of the original freight charge.) It is important that the customer arranges a delivery time when they are sure to be at home to avoid any redelivery fees.
Q:Payment Methods
A: LivingStyles accepts two methods of payment: Credit Card and PayPal.

Paying online with Credit Cards
LivingStyles accepts online payments using VISA and Master Card. LivingStyles credit card purchases will be displayed as Online Retail Group Pty Ltd T/A LivingStyles.com.au Online on your credit card statement. Order payments made by credit cards are processed by the Westpac bank eCommerce merchant facility as well as eWay payment gateway, which is encrypted using the latest industry standard SSL (Secure Socket Layer) 256 Bit encryption technology before being sent over the internet. We do not store any of our customer's credit card information. Your credit card will be charged when you place the order to better ensure that the goods are picked and shipped with the minimum of delay. Important: Internet security is a crucial issue for us and obviously it's an important issue for you too. As such, large transactions may involve additional screening and we will require confirmation on a couple of key details before we proceed. In this event, we will get in contact with you. In some cases this may delay your order by a day or two, but it is in the interests of all credit card holders that we go the extra mile.

Paying online with PayPal®
LivingStyles accepts online payments via the PayPal payment system. PayPal® is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. The greatest advantage is that payments are made immediately - much quicker than sending bank transfers. If you'd like to find out more about the system, visit www.paypal.com.au. Setting up a PayPal account may take up to two weeks to process due to identity verification checks, but this is all in the interest of your own security. Once it's up and running, you'll find it's a fast, safe and easy way to pay! Please note that LivingStyles does not accept cheque or COD payments (schools and government bodies excepted with prior arrangement).
Q:Credit card payment information
A: We don't charge any extra or surcharge on credit card payment. For orders above certain value, we may also require identity verification checks to prevent credit card fraud. These restrictions may be avoided if payment is made with Paypal's credit card transaction processing service. Simply choose Paypal as the payment method during our Checkout process. If you haven't registered with Paypal already, visit their website at www.paypal.com.au and follow their instructions to get your credit card approved.
Q:Is it safe to use my credit card online?
A: Credit card payments made to LivingStyles are processed via the Westpac eCommerce Payment Merchant Facility as well as eWay payment gateway, so your credit card and personal details are protected by the latest industry standard SSL (Secure Socket Layer) 256 Bit encryption technology. As part of our information protection policy, we guarantee that: We do not store your credit card details anywhere on our systems We only use reputable and reliable third parties that satisfy our stringent security standards We use networking security measures such as firewalling and VPNs
Q:PayPal information
A: What is PayPal®?

PayPal® is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. The greatest advantage is that payments are made immediately - much quicker than sending bank transfers. PayPal allows you to make secure purchases without revealing your credit card number or financial information. Not only does PayPal help keep this information private, it guarantees 100% protection against unauthorised payments sent from your account. If you'd like to find out more about the system, visit www.paypal.com.au

How do I sign up for PayPal?
Visit www.paypal.com.au. Setting up a PayPal account can take up to two weeks to process, but this is all in the interest of your own security. Once it's up and running, you'll find it's a fast, safe and easy way to pay! The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. Before deciding to sign-up for or use the PayPal service you should consider the Product Disclosure Statement, available at www.paypal.com.au.
Q:Why was my credit card declined?
A: Your credit card may have been declined due to the following reasons:
Insufficient funds.
Your card has expired.
Incorrect CSC number, preventing transaction completion (please refer to " What is my credit card's CSC number? ").
You may be typing your credit card number with spaces. If you try entering your credit card number as a single number, without any spaces, you shouldn't have any further problems.

Should you be experiencing other problems with your credit card payment, please place an enquiry with customer service via the Contact Us page of the LivingStyles website.
Q:CWhat is my credit card's CSC number?
A: Your CSC number is your Card Security Code, which is a 3 or 4 digit number printed on the back or the front of your credit card. As you may have noticed, we request the CSC number on your credit card during your Secure Checkout process. The CSC number is an authentication check to help prevent fraud. Therefore, if your credit card number is provided with an incorrect CSC number, the transaction will not be approved.

If you have a Visa or Master card the CSC number is located on the back of your card and it is 3 digits. The CSC number is often also referred to as CVV number, CW2, CVC2 or CID number.
Q:Earning Points
A: Every time you shop at our online store, you earn Reward Points. The more you buy, the more points you receive!
Q:Redeem Points on Next Purchase
A: You can redeem reward points at the payment stage when you checkout.
Q:Terms & Conditions
A:
LivingStyles Reward Points may only be obtained and redeemed on purchases made at www.Livingstyles.com.au.
Reward Points are not gained on purchase of items already discounted on sale.
Reward Points allocated differ depending on the product. The Reward Points for each product are shown on the individual product listings.
Due to our 14-day change of mind policy Reward Points may not be allocated until after the change of mind period has elapsed.
If a refund is issued for a product the related Reward Points will be deducted from your Reward Points account.
Reward Points are non-refundable, non-transferrable and cannot be redeemed for cash.
Reward Points may be redeemed against product purchase only and cannot be used for shipping or any other costs.
Reward Points redemption formula is: 1 Reward Point = 1 cent.
You can redeem your Reward Points during checkout by entering the number of Reward Points you wish to redeem in the Use My Reward Points section and selecting Apply Points. The corresponding dollar (or cent) value will be deducted from the purchase price of your product.
You can view your Reward Points balance at any time by logging into your account and selecting Reward Centre.
The Reward Program Terms and Conditions should be read in conjunction with the LivingStyles website Terms and Conditions.
Q: Eligibility of Return
A: Every product-detail page clearly identifies if an item is:
A.Eligible for return
B.Not Eligible for return (final sale)

Items eligible for return must be:
Sent to us within 14 days of the date that they were delivered to you
Sent to us in the same condition that they were delivered to you
Q: Initiate a Return
A: How to Initiate a Return Request: Step 1. To initiate your return, please contact Customer Service by visiting livingstyles.com.au and making an Order Enquiry via Order Centre » Order History & Track Deliveries, or the Contact Us section. Step 2. Our Customer Service Team will analyse your return request to ensure that it is reasonable and valid. Step 3. Our Customer Service Team will authorise your return request if it is reasonable and valid. Step 4. Our system will generate an RA number for your return request. Step 5. Our system will send you an email confirming authorisation of your return request along with an RA number and further instructions how to proceed. Step 6. Follow the instructions provided on your confirmed authorisation email. Once we have received the returned items, we will refund you the amount you paid for the order less any cost for shipping (restocking fee and return shipping fee may be applicable). All refunds will be made back to the payment option you chose with your original order within 1 to 3 business days.
Q:Unrefundable products
A: Unless items fail to meet merchantable quality, fitness for purpose and matching the description, refunds and credits will not be offered for the following products:
Manchester Quilt and Sheet sets
Wholesale: No partial case pack returns will be accepted. Product must be returned in the original shipping pack with all individual items unopened
Other select items, as noted on the product description page
Custom made to order
Please note that we will also not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
Q:Restocking fee
A: If you return a product and choose to apply store credit to your LivingStyles account, restocking shipping is free.

If you return a product and choose to apply your credit to your original credit or debit card used for payment, return shipping and an 10% (or $10, whichever is greater) restocking fee will be deducted from that payment.

Kindly note that items that state it is not eligible for 14 days change of mind return, we reserve the right to adjust restocking fee accordingly.
Q: Shipping charge for returned items
A: Please note that for all eligible returns we'll refund the purchase price, less two delivery fees (to cover the outward and inbound delivery costs). Some of our products are offered with free delivery. Please be aware that if you return one of these free-delivery products our actual delivery costs (both outbound and inbound) will be deducted from your refund. A pick up Fee may also be charged for large and bulky item(s).
Q:Refund disclaimer for original order discount
A: We reserve the right to pro rata additional discount given to individual customers during the refund process. It will be calculated in full and to our discretion for each refunded order.
Q:Damaged or missing items
A: We are really sorry if there is something wrong with your order. The good news is that we can help - damaged items can be returned, and missing hardware can often be replaced.

In preparation, or in response, for the event that an item(s) of your order arrives damaged, please follow the instructions below:
01.If delivered by a courier and damage is visible or otherwise apparent, please inform the courier at time of delivery by rejecting the delivery.
02.Contact livingStyles Customer Service within 2 days of delivery. Take clear quality digital photos of the damage and submit it to service@livingstyles.com.au. Stating order details, and a description of the damage. A LivingStyles representative will respond, and advise next steps. Please be advised that the entire process may take more than two weeks.
We will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order within 1 to 3 business days. Please do not attempt to return the items before speaking to one of our specialists.

Contact Info
Email: service@livingstyles.com.au , Or Phone: 1300 687 651 (9:00am to 5:00pm working days)
Q:How can I subscribe to the newsletter?
A: Just sign up here and in return you will receive $15 off your next $99+ purchase.

Terms and Conditions:
Upon successful signup to our newsletter, a $15 coupon code will be emailed to your email address. To redeem the coupon code a minimum spend of $160 or more is required. Offer excludes sale items and cannot be combined with any other coupons.
Q:How can I unsubscribe from the newsletter?
A: If you wish to unsubscribe from the newsletter, you have 3 different options to do so:

1) Newsletter footer
2) Livingstyles account
Log in to your account and go to email preferences. Select which emails you would like to receive.
3) Contact us
If you cannot find any newsletter in your email inbox and you do not have any Livingstyles account, you can contact our Customer Care Team at service@livingstyles.com.au and they will unsubscribe you from the newsletter.
Q:Pricing Policy
A: All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers.
Q:14 Days Money Back Guarantee
A: In addition to your statutory warranty (purchases that do not meet merchantable quality, fitness for purpose or match the description), we provide a 14-day satisfaction guarantee for selected items, i.e. items that are marked as eligible for a 14 day "change of mind" return*. The Return Policy for each product is stated in the "More Details" section on the Product Page.

If you are not satisfied, or have changed your mind about a purchase, you may request to return the item(s) within 14 days from the invoice date subject to the following conditions:
The item(s) are NOT used or damaged, are still in original packaging and are in re-saleable condition when we receive them.
A restock processing fee will be deducted. Restocking fee is 10% of item value (or $10, whichever is greater) for cash refunds.
If any of the money back guarantee requirements are not met, then the return will be rejected.
Returns will be processed within 10 working days.
You will receive a refund of the purchase price less the fees for both outward and inward deliveries.
Some items are not eligible for return due to Personal Hygiene reasons or if the Item is custom made. Please refer to the Product Page to check for 14 day "change of mind" return eligibility.
*Please note that we'll refund the purchase price, less two delivery fees (to cover the outward and inbound delivery costs). Some of our products are offered with free delivery. Please be aware that if you return one of these free-delivery products our actual delivery costs (both outbound and inbound) will be deducted from your refund. A pick up Fee may also be charged for large and bulky item(s).

How to Return a Purchase to LivingStyles
Contact us on 1300 687 651 or via email (service@livingstyles.com.au) for your RA (Return Authorisation Number). Please provide us with your Order Number and tell us which item(s) you are returning.
We will arrange for return of the item(s) to us.
Please DO NOT post the item(s) back to us. Contact us first and receive a RA number.
Q: 256 Bit Secure Encryption
A: Credit card payments made to LivingStyles.com.au are processed via the Westpac Bank Merchant Facility, so your credit card and personal details are protected by the latest industry standard SSL (Secure Socket Layer) 256 Bit encryption technology.

As part of our information protection policy, we guarantee that:
We do not store your credit card details anywhere on our systems
We only use reputable and reliable third parties that satisfy our stringent security standards
We use networking security measures such as firewalling and VPNs
Q:Do I create an account when I subscribe to your newsletter?
A: Subscribing to our newsletter and creating an account are two separate things. When you subscribe to our newsletter you do not automatically create an account with Livingstyles. If you wish to create an account, please click here.

Likewise, creating an account does not require you to be subscribed to our newsletter. However, if you would like to opt in, please sign up here.
Q:Is it safe to store my payment methods in my Livingstyles account?
A: Livingstyles does not store payment information. All payment information is stored securely with our PCI compliant payment provider.
Q:How do I start a new account?
A: Please click on ‘My Account’, which is located on the top right hand side of the website. You will then be prompted to a new page where you will find the ‘Create a new account’ button on the left hand side. Click ‘Create a new account’ and fill in your details as requested before clicking ‘Submit’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Q:How do I update my details on my account?
A: Please click on the ‘My Account’ tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on ‘Edit’ to update your details and ‘Save’ once you are finished to save these changes.

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